MAZDA CONNECTED SERVICES & MYMAZDA APP

The MyMazda app requires:

• iOS 12.0 or later. Compatible with iPhone, iPad and iPod touch.
• Android 8.0 or later.
• Apple smartwatch with OS 5 or later. (Not compatible with Android smartwatches.)
• Any series of Apple smartwatch with screen size 40 mm or more is optimal.

Make the most of Mazda Connected Services by registering your account on the MyMazda app. Please note that while you can connect multiple devices, only one device can be used at a time. For security purposes, when you log in on a new device, the app will automatically log out all other connected devices.

Follow the checklist below to register your account:

1. Download the MyMazda app from the Apple App Store® or Google Pay™ to a compatible mobile device.
2. Open the MyMazda app.
3. If you don’t have a MyMazda account, tap Register to get started with MyMazda account registration.
4. Enter your email address, then tap Next.
5. Enter your phone number, then tap Next. A validation code will be sent via SMS.
6. Enter the SMS validation code in the MyMazda app, then tap Submit.
7. Enter your personal and account information, then tap Submit to create your MyMazda account.

MAZDA TIP
Once received via SMS, your validation code will only be valid for 10 minutes. If the code expires you will need to start the registration process again.

To enrol for Connected Services Remote features, you’ll need to sit in your vehicle, open the app, click Add vehicle, then scan and validate your car’s VIN. Keep reading for more detailed instructions:

1. At the Select vehicle screen, tap Add Vehicle and follow the onscreen instructions to add your vehicle.

2. At the My Vehicles screen, tap Enrol to enrol in Connected Services.

3. At the Connected Services Enrolment screen, tap Start.

4. Switch the ignition ON in your Mazda vehicle. Then, tap Next.

5. Tap Request to receive an authorization code on your vehicle’s Mazda Connect centre display.

6. Enter the authorization code into the MyMazda app on your mobile device and tap Submit.

7. After enrolment is complete and your vehicle is connected, you’ll receive a push notification.

You can also enrol in Connected Services via the My Vehicles screen on the MyMazda app. Here’s how to get started:

1. Tap the hamburger menu in the upper right-hand corner of the MyMazda app screen.

2. Tap My Vehicles.

3. Tap Enrol for the vehicle you’d like to enrol in Connected Services.

4. Follow the instructions on screen.

If you have Mazda Roadside Assistance coverage, the MyMazda app can provide you with a link to on-road support, via the Mazda Canada Roadside app.

To contact roadside assistance:

1. Tap the HELP icon.
2. Tap Roadside Assistance.
3. Roadside Assistance will be called automatically.

What to do if a vehicle malfunction is detected:

1. Tap the alert to view details.
2. Tap Request Roadside Assistance.
3. Roadside Assistance will be called automatically.

NOTE: You will need to download and install the Mazda Canada Roadside app before using this function. Search: “Mazda Canada Roadside” in your app store.

In the event of a moderate or serious collision, your Mazda can automatically take appropriate measures, such as calling emergency services. In the event this occurs, an Emergency Assistance Call notification will appear on the Mazda Connect screen.

NOTE: Automatic 911 dialling is available without a subscription to Connected Services.

MAZDA TIP:
The Emergency Assistance Call setting must be enabled in the Mazda Connect Settings menu for it to function as expected in an emergency. Refer to the Mazda Connect Owner’s Manual for more information.

Enabling Connected Services is like having a personal assistant for your Mazda. The MyMazda app lets you access your vehicle's health report, remotely start your engine,¹ lock and unlock the doors and trunk, and a lot more — all through your mobile device.

The Mazda MX-30 comes with additional features unique to our first all-electric vehicle. These include charge state indicator, remote charging start and stop and remote climate control.

All Connected Services are complimentary for the first two years of ownership.

Connected Services utilizes a built-in cellular data connection between your Connected Services-equipped Mazda vehicle and your MyMazda smartphone app. Once configured, users have access to a range of helpful and intuitive features from virtually anywhere, including:

• Monitoring vehicle status: whether or not doors are locked or unlocked, headlights are on or off, trunk is closed and locked, etc.
• Remote start from much farther away than key fob-activated remote start systems¹
• Vehicle Finder function to more easily find your vehicle – especially helpful when parked in large, crowded parking lots

For a complete list of the App features available by vehicle, please see our MyMazda App chart.

For a complete list of the App features available by vehicle, please see our MyMazda App chart.

Yes, Connected Services features are available on manual transmission vehicles. However, the remote engine start/stop feature is not available for manual transmission vehicles.

The complimentary trial period starts at the Warranty Start Date (WSD) of the vehicle.

Yes, depending on the vehicle, Connected Services features may differ slightly. Refer to your vehicle’s Connected Services Owner’s Manual for more information on the specific features available for your vehicle.

The Private eCall and Stolen Vehicle Assistance functions are available for 2 years as part of the 2-year trial period for the MyMazda app. After the expiry of the trial, you must purchase a subscription package if you wish to continue using the Private eCall and SVA functions.

Following are the pre-requisites to activate the Private e-Call feature ? 

· Must have a Private e-Call compatible vehicle. (Refer models vs features chart on Mazda.ca) 

· Must have completed CV enrollment of the vehicle in the app 

· Must have opted in to “Private e-Call” using the MyMazda app. 

· Must be within the 2-year trial period OR have an active subscription after the 2-year trial. 

The feature will not work if any one of the above listed pre-requisites are not met. 

Following are the pre-requisites to activate the SVA feature:

· Must have a SVA compatible vehicle. (refer Models vs features chart on Mazda.ca) 

· Must have completed CV enrollment. 

· Must be within the 2-year trial period OR have an active subscription after the 2-year trial. 

The feature will not work if any one of the above listed pre-requisites are not met. 

NO. The Private e-Call and SVA features will work only in Canada. (Services not available in the US)

Safety is paramount to all we do at Mazda. In order to ensure customer safety in the event of a vehicle theft, the vehicle location will only be shared with the responsible government authorities.  

This SVA feature is aimed at assisting the government authorities by providing vehicle live tracking information on a periodic basis. Once the feature is activated, Mazda Canada may track location, direction of travel and other vital information that will help the government authorities track the vehicle. The retrieval of the vehicle however is still a responsibility of the local government authorities.